Support

We have a great guide to show you how to activate your Envira Gallery license here!

The safety of your website is very important to us.

We recommend providing your account password securely through SupportAlly Secrets.

We understand that not everyone is comfortable or able to provide access to their site.

Please note that access allows our support team to investigate quickly and efficiently. If you choose not to provide credentials, it can take longer to resolve the issue.

When possible, we recommend creating a temporary administrator user account to safely and securely share access.

You can find examples of our Gallery Layouts and more on our Demo page here.

Our WooCommerce addon is a great way to connect your galleries to the products you create in WooCommerce!

For more details on how to use this addon check out our guide here.

The best first step to resolve the 1003 error to first check that the URL used in Lightroom matches your website’s URL in your WordPress Dashboard > Settings > General > WordPress Address.

For more details on setting up the Lightroom addon, check out our guide here.

The 1004 error typically occurs when trying to upload several large images but the server times out.

To resolve this error, try reducing the file size of your images or upload them in smaller batches. Your hosting provider should be able to help adjust upload settings as well.

For more details on setting up the Lightroom addon, check out our guide here.

The 1005 error usually happens when something on the server or website is blocking the connection to Lightroom like a coming soon plugin on the site or a firewall on the server.

For more details on setting up the Lightroom addon, check out our guide here.

“The best first step to resolve the 1006 error is to check that the original folder containing the images you’re publishing is still on your computer.

For more details on setting up the Lightroom addon, check out our guide here.